Amazing 👏, fantastic value for money, easy build in 45 mins or so, 25 ish bbqs later still like new
Originally left a 3 star rating for BBQ cover, due to poor durability. Cover tears on corners. Fabric not strong enough, also faded (as expected). This was after just 12 months. Cosmos stepped up and sent a replacement (under 2 year warranty), which in turn warrants a better star rating. Thank you
The grill arrived with one minor part of the lid missing and after just one WhatsApp message with photos to Kiran a new lid was sent immediately.
After the first use one of the wheels fractured and this too was replaced immediately.
The grill is now fully functional and is a very good product which produces great results.
I would recommend it with the addition of the cast iron grates without hesitation.
Just unboxing my new grill bought for me as a present and there’s a massive dent in the top. First thing I saw . Not hopeful for the quality of the rest
Really happy everything arrived the next day !!!
Very well made and sturdy !
It was so easy and straight forward to assemble nothing too fiddly and everything lined up perfect !
can’t wait to get cooking 😘
Thank you team x
Purchased online fast delivery next day.
The assembly instructions seemed daunting at first but once you start following them it's was no problem.
Great BBQ lots of space for grilling and was easy to use. (My first gas BBQ)
No instructions phoned up was told there on the website, asked to email a copy still waiting. I don't see why I have to print off 35 pages of a instruction manual. How much does it cost you to print one? It's not good customer relations as par as I'm concerned. You could reimburse me for the ink and paper I have used?
I had an issue with my order delivery due to dpd, I really struggled to get an answer from dpd as to where my parcel was or if it was going to be delivered, it was very frustrating as they didn’t provide much support. However I contact Cosmogrill directly, who were extremely helpful they resolved the issue and reassured me of my order. They were able to respond to my request quickly. was so refreshing to have a good customer experience with a company.
love the dual fuel cooking zones, but could be improved with somewhere to hang BBQ tools. Also the casters are fine if on a perfectly flat surface (which most people don't have) so larger wheels would be great. I have photo's of the amendments I have had to make so it works for me.
Great at first, but because of the poor quality of materials it doesn't last. I have had the Cosmo Grill smoker XXL for 2 years and 2 weeks. The grill has always been cleaned, dried and stored using the grill cover recommended and supplied by CosmoGrill. When I removed the cover to use it for the first time this year, the pictures I have taken would show how the grill and cover had deteriorated. The cover is faded and rotten with holes and torn in several places. It is paper thin and falls apart when touched.. The grill itself is starting to rust badly in several places and it looks awful. It does still work though, but with an embarrassing appearance. Despite it being so close after the warranty period, Cosmo grill refused to replace the cover and would only provide replacement parts if I paid for them. The grill cooks great, be be aware of how it will look in 2 years' time
Ordered and received my BBQ to Ireland within a week- easy to put together- and a really good quality product- thank you!
I bought the XL Charcoal smoker barbecue last summer, superb piece of equipment for outdoor cooking. Easy to assemble, use and clean.
The cast iron grills are a great idea and have been used exclusively.
Best barbecue I have owned and will definitely purchase again if I ever need a new one.
The waterproof cover developed a split on the top over the winter, I sent a couple of emails and Cosmo Grill replaced it within days. Thank you for the outstanding customer service.
Recently purchased a bundle including yamara bbq. It was delivered quickly and wasn’t too stressful to assemble. I did my research before buying and I wasn’t disappointed. Real good quality with great after sales. I had a small problem which was rectified immediately. I would highly recommend this product and company.
Great customer service. One of my parts for the BBQ was lost by the courier and on e mailing Cosmo they resent the item immediately
Thank you
I purchased an XXL grill and found 1 small nut missing from the pack. I contacted customer services and heard back within a few hours. 2 messages and the part is on its way. Fantastic service from Kiran.
BBQ is also great